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Because your users matter

Youser is an agency specializing in the design, evaluation and redesign of websites, physical interfaces, software and mobile apps.

About Youser

At Youser, we believe that the most useful, usable and enjoyable solutions are those that are created by putting their users first.

In our work we pay particular attention to two key elements. The first is a thorough understanding of the user's needs, desires, abilities and constraints. The second is frequent user involvement in the evaluation of design prototypes at different levels of detail throughout the design process. These elements allow us to quickly narrow the design space and focus on the most appropriate design solution.

what we do

Our Services

Youser can help:

to evaluate prototypes or existing solutions with YOUR users to pinpoint potential areas of weakness and propose alternative solutions

to determine and/or refine needs and requirements of your users

to elaborate a powerful and effective design

throughout the whole solution lifecycle from conception to release, to ensure that your solution truly meets the needs of your users.

Youser can teach:

your team (UX, dev or IT) or class

how to evaluate interfaces with real users (the entire UX-evaluation process, from scenario design to presentation of the results)

how to measure UX, usability and accessibility

about the theoretical foundations of UX, usability, accessibility, Cognitive Ergonomics and Human Factors.

Lifecycle

How we view the lifecycle of a solution and the methods we use at each stage:

Ready to go?

1
Idea/conception

Focus groups
Observation
Interviews

2
Needs and requirements
Gathering and Analysis

Focus groups
Observation
Interviews
Use cases
User profiles
Card sorting
Task analysis
Ethnography
Cognitive walkthrough
Personas

3
design, low-fidelity
prototyping and early stage evaluation

Wireframes
Sketching
Storyboards
Style guides
Scripted simulation
Wizard of Oz

4
high-fidelity prototyping
late-stage evaluation and development

Heuristic evaluation
Usability testing
Eye tracking
A/B testing
Interviews
Questionnaires
Think aloud

5
release

Customer support analysis
Log analysis

And finally

Of course, this lifecycle is iterative - sometimes it may be necessary to go back a step (or even 2!) to create a truly useful and enjoyable product.

who we are

We are Youser

Youser - that's us: a team of UX adepts, coming from different disciplines with different interests and skills, striving to make the interactive world a better place.

Do you want to meet us ?

Clients

Contact

Think we can help you create a great solution for your users? Don’t hesitate to contact us by email or phone (+41 76 517 46 19).
We’ll be happy to discuss your needs and provide more information about our approaches and services.

Youser Sàrl
c/o Fri Up
Passage du Cardinal 11
CH-1705 Fribourg