Because your users matter

Youser is an agency specializing in the design, evaluation and redesign of websites, physical interfaces, software and mobile apps.

About Youser

At Youser, we believe that the most useful, usable and enjoyable solutions are those that are created by putting their users first.

In our work we pay particular attention to two key elements. The first is a thorough understanding of the user's needs, desires, abilities and constraints. The second is frequent user involvement in the evaluation of design prototypes at different levels of detail throughout the design process. These elements allow us to quickly narrow the design space and focus on the most appropriate design solution.

what we do

Our Services

Youser can help:
to evaluate prototypes or existing solutions with YOUR users to pinpoint potential areas of weakness and propose alternative solutions
to determine and/or refine needs and requirements of your users
to elaborate a powerful and effective design
throughout the whole solution lifecycle from conception to release, to ensure that your solution truly meets the needs of your users.


Youser can teach:
your team (UX, dev or IT) or class
how to evaluate interfaces with real users (the entire UX-evaluation process, from scenario design to presentation of the results)
how to measure UX, usability and accessibility
about the theoretical foundations of UX, usability, accessibility, Cognitive Ergonomics and Human Factors.

Lifecycle

How we view the lifecycle of a solution and the methods we use at each stage:
  • Ready to go?
  • illustration of a coffee
  • number one 1
  • Idea/conception
  • Focus groups
  • Observation
  • Interviews
  • number two 2
  • Needs and requirements
  • Gathering and Analysis
  • Focus groups
  • Observation
  • Interviews
  • Use cases
  • User profiles
  • Card sorting
  • Task analysis
  • Ethnography
  • Cognitive walkthrough
  • Personas
  • number three 3
  • design, low-fidelity
  • prototyping and early stage evaluation
  • Wireframes
  • Sketching
  • Storyboards
  • Style guides
  • Scripted simulation
  • Wizard of Oz
  • number four 4
  • high-fidelity prototyping
  • late-stage evaluation and development
  • Heuristic evaluation
  • Usability testing
  • Eye tracking
  • A/B testing
  • Interviews
  • Questionnaires
  • Think aloud
  • number five 5
  • release
  • Customer support analysis
  • Log analysis
  • And finally
  • illustration of a beer

Of course, this lifecycle is iterative - sometimes it may be necessary to go back a step (or even 2!) to create a truly useful and enjoyable product.

who we are

We are Youser

Youser - that's us: a team of UX adepts, coming from different disciplines with different interests and skills, striving to make the interactive world a better place.

photo of Florian Evequoz, Youser's collaborator

Florian Evequoz

User Researcher & Evaluation Expert
PhD in Computer Science

Florian is the team’s expert in needs and requirements gathering and analysis, as well as evaluation. He’ll meet with your users, interview them and observe them, in order to identify and understand their environment, constraints, needs and goals. Together with his detailed knowledge of human factors, he’ll use this information to inform the design and ensure that the point of view of the user is respected throughout the design process.

photo of XY, Youser's collaborator

Estève Despond

UX & Visual Designer
Federal Diploma in Graphic Design

Estève is the team’s expert in visual design and typography. By putting particular emphasis on coherence in layout and on the readability of text and type on a screen, he produces visually striking designs that will help your solutions make a lasting impact.

photo of Filippo Nugara, Youser's collaborator

Filippo Nugara

UX & Visual Designer
Federal Diploma in Web Project Management

Filippo is the team’s expert in interaction design for the web. His knowledge of web design and experience with both front-end design and web development give him the ability to see the larger picture when it comes to web design and propose solutions that are the most adapted to your user's needs.

photo of Andreas Sonderegger, Youser's collaborator

Andreas Sonderegger

User Researcher & UX Architect
PhD in Cognitive Ergonomics & Work Psychology

Andreas is the team’s expert in evaluation and accessibility. He has experience in planning and conducting a wide range of user experience evaluations at various stages of the solution lifecycle, whose goal is to ensure that user needs have been understood and that the solution meets those needs. He’s also an advocate of providing solutions that are accessible to special user groups such as the elderly or those with physical disabilities.

Do you want to meet us ?

Clients

Logo des CFF SBB
Logo de l'Observatoire valaisan du Tourisme
Logo de Sept-Info
Logo de EPFL+ECAL Lab
Logo de CID ERP
Logo du Canton Genève

Contact

Think we can help you create a great solution for your users? Don’t hesitate to contact us by email or phone (+41 76 517 46 19).
We’ll be happy to discuss your needs and provide more information about our approaches and services.

Youser Sàrl
c/o Fri Up
Passage du Cardinal 11
CH-1705 Fribourg